Shipping policy

Shipping Policy

Clear timelines, reliable tracking, and responsive support for every order.

Last updated: May 28, 2026

Shipping Destinations

We currently ship only within the United States (all 50 states plus DC). We do not ship internationally at this time.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Once your order ships, you’ll receive a confirmation email with your tracking number.

Estimated Delivery Time

Orders ship from our partner US fulfillment center in California. Typical transit time is 3–7 business days depending on destination. Total delivery (handling + transit) is usually 4–10 business days.

Heads-up: Delivery estimates are shown at checkout and may be updated if carriers report delays.

Multiple Shipments

Larger orders may ship in more than one package. Each package will have its own tracking number.

Order Tracking

Tracking details are emailed once your item ships. Please allow up to 3–5 business days for tracking updates to appear depending on the carrier.

Shipping Restrictions

• P.O. boxes for oversized or heavy items
• US territories outside the 50 states + DC (Puerto Rico, Guam, etc.) are not currently supported
• Locations where hazardous automotive materials (e.g., oils, chemicals, pressurized containers) are prohibited

Lost, Delayed, or Damaged Shipments

Step 1 — Contact Us

Email support@thepartscar.com with your order number and photos (if applicable).

Step 2 — We’ll Resolve It

We coordinate with the carrier and fulfillment partner to investigate and make it right as quickly as possible.

Incorrect Shipping Addresses

Please confirm your address at checkout. Orders shipped to an incorrect address provided by the customer are not eligible for replacement. If a package is returned to us, reshipping fees may apply.

Contact

Questions about shipping? We’re here to help.

Email: support@thepartscar.com