Refund policy

Refund & Return Policy

Last updated: May 29, 2026

We want you to be confident in every order. Our return policy has two tracks depending on the reason for return.

1. Defective, Damaged, or Wrong Item (30 days, full refund)

  • You have 30 days from delivery to report a defective, damaged, or incorrect item.
  • Email support@thepartscar.com with your order number and clear photos of the issue.
  • We will issue a prepaid US return label and a full refund (product + original shipping) once the return is received and inspected, or send a free replacement.

2. Buyer's Remorse / Change of Mind (14 days, conditional)

  • You have 14 days from delivery to request a return for any reason other than defect or damage.
  • Item must be unused, in original packaging, with all tags.
  • Customer pays return shipping (we do not provide a label for buyer's remorse returns).
  • A 15% restocking fee applies to non-defective returns to cover warehouse handling.
  • Refund is issued for the product price minus the restocking fee, within 10 business days of inspection.

How to Start a Return

  1. Email support@thepartscar.com with your order number and the reason for return.
  2. We will respond within 1–2 business days with a Return Merchandise Authorization (RMA) and the warehouse return address.
  3. Ship the item within 7 days of receiving the RMA. Items sent back without an RMA will not be accepted.

Non-Returnable Items

  • Custom or personalized items
  • Hazardous materials, flammable liquids, or pressurized containers
  • Sale or clearance items
  • Gift cards
  • Items returned more than 30 days after delivery
  • Items damaged by customer misuse, installation, or modification

Damages and Issues

Please inspect your order on arrival and contact us within 72 hours if the item is defective, damaged, or incorrect. Photos help us resolve issues quickly with the carrier and warehouse.

Exchanges

The fastest way to get a replacement is to follow the appropriate return track above, then place a separate order for the new item.

Shipping Destinations

ThePartsCar currently ships only within the United States (50 states + DC). We do not ship internationally, so foreign cooling-off rules (such as the EU 14-day cooling-off period) do not apply to orders placed with us.

Refund Processing

Once your return is received and inspected, we will email you the approval or rejection. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since approval and you have not received your refund, contact support@thepartscar.com.

Contact

Questions? Email support@thepartscar.com.